Notice of Privacy Practices

1. Introduction

Blissful Neuropsychiatry Center is dedicated to maintaining the privacy and confidentiality of your health information. This Notice of Privacy Practices applies to all patient health data collected and managed by our clinic, including information gathered during in-person consultations at our Bansbari, Kathmandu facility and information submitted through our online platforms.

We are required to maintain the privacy of your Protected Health Information (PHI) and to provide you with this notice of our duties and privacy practices.

2. Patient Rights

As a patient of Blissful Neuropsychiatry Center, you have the following rights regarding your health information:

Right to Access Medical Records

You have the right to inspect and obtain a copy of your medical records and other health information that we maintain about you. Requests should be made in writing to our clinic.

Right to Request Corrections

If you believe that information in your medical record is incorrect or incomplete, you have the right to request a correction. We will review and respond to such requests within a reasonable time frame.

Right to Know How Data Is Shared

You have the right to request an accounting of disclosures, which means a list of instances where we have shared your health information outside of routine treatment, payment, and healthcare operations.

Right to Request Restrictions

You may request restrictions on how we use or disclose your health information. While we will consider all such requests, we are not always required to agree to them, except in certain circumstances defined by applicable law.

Right to Confidential Communications

You have the right to request that we communicate with you about health matters in a specific way or at a specific location, such as only at your home address or through a specific phone number.

Right to a Copy of This Notice

You have the right to receive a paper copy of this Notice of Privacy Practices upon request, even if you have agreed to receive it electronically.

3. Our Responsibilities

Blissful Neuropsychiatry Center is committed to upholding the following responsibilities:

• We are required by law and professional medical ethics to maintain the privacy of your Protected Health Information (PHI).
• We will notify you of any breach of your unsecured PHI as required by applicable regulations.
• We will abide by the terms of this notice currently in effect.
• We follow the ethical medical standards of the Nepal Medical Council and Psychiatry Association of Nepal to protect your health information.

4. How We Use and Disclose Your Health Information

A. For Treatment Purposes

We may use and disclose your PHI to facilitate your medical care. For example, your treatment information may be shared among the physicians, psychologists, and counselors at our clinic who are directly involved in your care. We may also coordinate with external specialists, hospitals, or laboratories when necessary for your treatment.

B. For Payment

We may use your health information for billing and payment purposes, including processing insurance claims or verifying coverage, to the extent applicable under Nepali healthcare practices.

C. For Healthcare Operations

We may use your PHI for internal quality improvement activities, staff training, clinical audits, and other operations that help us maintain and improve the quality of care we provide. This information is always used in a manner that protects your privacy.

5. Special Protection for Psychiatric & Psychotherapy Information

This may include:

• Notes taken by a therapist during a private counseling session
• Records of psychiatric medication and dosage history
• Results of psychological assessments and cognitive evaluations
• Information disclosed during psychotherapy sessions

Such information will not be disclosed to family members, employers, insurers, or any other third parties without your explicit written authorization, unless we are legally required to do so, such as in response to a court order or imminent risk of harm to self or others.

6. Permitted Data Sharing (Without Your Authorization)

In limited circumstances, we may be permitted or required by law to use or disclose your health information without your explicit consent. These situations include:

• Public health activities required by government health authorities
• Reporting of communicable diseases as required by Nepali law
• Judicial or administrative proceedings in response to a valid court order
• Law enforcement purposes as specifically required by law
• Disclosures to avert a serious and imminent threat to health or safety

In all other circumstances, your information will only be shared with your written consent.

7. Data Sharing with Your Written Consent

For any use or disclosure of your health information beyond what is described above, we will obtain your written authorization. You may revoke any authorization you have given at any time, in writing, unless we have already acted in reliance upon it.

8. Changes to This Notice

We reserve the right to modify this Notice of Privacy Practices at any time. Changes will apply to all health information we maintain. The updated notice will be posted on our website and made available at our clinic. The effective date at the top of this document will reflect the most recent revision.

9. Complaints and Contact

If you believe your privacy rights have been violated, or if you have any questions or concerns about our privacy practices, please contact us: