Privacy Policy & Cookie Policy

1. Introduction

Blissful Neuropsychiatry Center is committed to maintaining the privacy, security, and confidentiality of the information shared by website visitors and patients. This policy explains how personal and technical information may be collected, used, stored, and protected through our website and related digital services.

2. Information We Collect

A. Information You Provide

We collect information you voluntarily provide through the forms and tools available on our website, including:

• Contact Form: Full name, phone number, email address, and your message or enquiry.
• Book Appointment Form: Name, contact details, preferred appointment time, and the nature of your concern.
• Assessment Tests: Responses to psychological screening tools such as the Internet Addiction Test, Emotional Assessment Test, and WAIS-IV made available on our website.

B. Automatically Collected Data

When you visit our website, certain technical information may be collected automatically, including:

• IP address and approximate geographic location
• Device type, browser name, and version
• Pages visited, links clicked, and time spent on each page
• Referral source, including how you found our website

This information is collected through Google Analytics and our hosting infrastructure. It is used in aggregate form and is not directly linked to your personal identity.

3. Cookie Usage

Our website uses cookies, which are small text files stored on your device, to improve your browsing experience and help us understand how visitors use our website.

Cookies may help us to:

• Improve website speed and performance
• Remember your preferences across visits
• Understand which mental health topics such as anxiety, depression, child mental health, or addiction are most frequently accessed by visitors
• Generate anonymous analytics to improve the quality and relevance of our content

You may disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain website features and functionality.

4. How We Use Your Information

We use the information we collect only for legitimate clinical, operational, and website-related purposes, including:

• Appointment scheduling: Contacting you to confirm, reschedule, or follow up on appointments.
• Responding to enquiries: Answering questions submitted through our contact form or email.
• Service improvement: Enhancing our clinical services and patient experience based on feedback.
• Website optimization: Using analytics to improve content, navigation, and accessibility.
• Legal and ethical compliance: Meeting obligations under applicable Nepali law and medical ethical standards.

5. Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share limited and anonymized data only with trusted service providers for essential operational purposes, including:

• Google Analytics: To understand website traffic and user behavior in aggregated, anonymized form.
• Web Hosting Provider: To maintain and operate the website securely.

All third-party service providers are expected to maintain the confidentiality of your information and are not permitted to use it for unrelated purposes.

6. Data Security

We take the security of your information seriously. Our website is protected with SSL encryption, indicated by the HTTPS padlock in your browser. Forms submitted through our website use secure data transmission protocols.

All data submitted through our website is protected using industry-standard security measures. However, no method of transmission over the internet is completely secure. For that reason, we encourage users not to submit highly sensitive clinical information through web forms. For urgent or confidential matters, please contact us by phone or visit our clinic directly.

7. Your Rights

As a user of our website, you have the right to:

• Request access to any personal data we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal data, subject to legal and operational requirements
• Ask how your information is being used or shared

To exercise any of these rights, please contact us at blissfulneuropsychiatry@gmail.com.

8. Contact Information

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal requirements. Any revisions will be reflected by updating the effective date at the top of this page. We encourage you to review this page periodically to stay informed.